Refund policy
**Return and Refund Policy**
**1. Return Period:**
Customers can return the product purchased from us within 30 days from the date of receipt. The returned product must be in its original condition, unused, and in its original packaging.
**2. Return Process:**
To initiate a return, please contact our support team at deltaxrobot@gmail.com or call +84388752005. Our staff will guide you through the process.
**3. Refunds:**
Once we receive and inspect the returned product, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 7-10 business days.
**4. Defective or Damaged Products:**
If the product you receive is defective or damaged, please contact us immediately. We will arrange for a replacement or refund.
**5. Lost During Transit:**
If you haven't received your product within 60 days from the shipment date, please notify us so that we can address the issue.
**6. Note:**
- Customers will be responsible for the shipping cost of returning the product unless the product is defective or damaged.
- We do not accept returns if the product has been used, is not in its original condition, or is not in its original packaging.
**1. Return Period:**
Customers can return the product purchased from us within 30 days from the date of receipt. The returned product must be in its original condition, unused, and in its original packaging.
**2. Return Process:**
To initiate a return, please contact our support team at deltaxrobot@gmail.com or call +84388752005. Our staff will guide you through the process.
**3. Refunds:**
Once we receive and inspect the returned product, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 7-10 business days.
**4. Defective or Damaged Products:**
If the product you receive is defective or damaged, please contact us immediately. We will arrange for a replacement or refund.
**5. Lost During Transit:**
If you haven't received your product within 60 days from the shipment date, please notify us so that we can address the issue.
**6. Note:**
- Customers will be responsible for the shipping cost of returning the product unless the product is defective or damaged.
- We do not accept returns if the product has been used, is not in its original condition, or is not in its original packaging.